FAQ

WHAT'S YOUR RETURN POLICY?

Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Shipping charges will not be refunded.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, the refund will be issued to your bank equal to the price of the returned item(s), included sales tax (if applicable), minus the cost of the shipping label. Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).

To initiate a return or exchange -

  1. Package your items with the original invoice from your order.
  2. Write your order number on the outside of the package + seal it for shipping.
  3. Ship your package using your prefered shipping method to the following address:

Hooptown USA
ATTN: Returns
421 W Riverside #115
Spokane, WA, 99201

You'll receive an email notification when your refund has been issued.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

Claims for damaged or faulty items must be reported within 15 days of receiving your items to ensure proper credit. Please take a picture of the damaged area and email kristi@spokanehoopfest.net with the pictures and a brief description of the damage. They will reach out to you within 1 business day to get you taken care of.

HOW LONG WILL IT TAKE ME TO RECEIVE MY ORDER?

Shipping generally takes 2-3 business days from the order date and orders are shipped Monday - Friday from our Spokane office. Once an order is shipped you will receive a confirmation email with tracking information.

HOW MUCH DOES SHIPPING COST?

  • 1-2 Day Shipping (Domestic) - $15
  • 3-5 Day Shipping (Domestic) - $6
  • International - $15

DO YOU SHIP INTERNATIONALLY?

Yes! Our international shipping fee is a flat rate of $15.

CAN I ORDER ONLINE AND PICK UP MY ORDER IN STORE/PUT AN ITEM ON HOLD?

Yes! Choose “Pick it up” at checkout. Once the order is ready you will receive a phone call/email notifying you that the order is waiting for you.

DO YOU OFFER VOLUME/BULK DISCOUNTS?

Yes! Please contact kristi@spokanehoopfest.net!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, MasterCard, American Express and Discover as well as PayPal.

HOW DO I FIND OUT ABOUT NEW PRODUCTS?

Follow us on Instagram or Facebook and subscribe to our email newsletter at the bottom of this page!

HOW DO I COLLABORATE WITH YOU?

We love collaborating with the community! Please email kristi@spokanehoopfest.net.